Privacy Policy

PART ONE — PRIVACY POLICY

1. Introduction

Harvest British College ("the College", "we", "our", or "us") is an English-language training institution operating in Egypt. We provide in-person and online training programs, placement tests, certificates, customer service, and related communications through our website, branches, WhatsApp, and other channels.

This Privacy Policy explains what personal information we collect, how we use it, how we share it, how we protect it, how long we retain it, and how you can request access, correction, or deletion of your personal information.

By using our website, registering for a training program, booking a service, contacting us, or messaging us on WhatsApp, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on the services you use and the information you provide, we may collect:

Contact and Registration Information

• Full name
• Phone number
• Email address
• Country or city of residence
• Registration information
• Program, level, package, branch, or service selected

Training Information

• Placement test information and results
• Registered programs and levels
• Training schedules
• Attendance and absence records
• Make-up lecture requests
• Program freeze requests
• Level repetition requests
• Certificate requests
• Training-related communications
• Complaints and customer service requests

Payment and Transaction Information

• Payments and payment plans
• Installments and outstanding amounts
• Receipts and transaction records
• Fees for additional services

Where third-party payment providers are used, card details may be processed directly by the relevant payment provider. We do not store full payment-card numbers on our systems.

WhatsApp and Communication Information

When you contact Harvest British College through WhatsApp, we may receive and process:

• Your WhatsApp phone number
• Your name or WhatsApp profile information where available
• Messages you send to us
• Information exchanged with our customer service or training teams
• Communication history required to provide our services

We use the Meta WhatsApp Cloud API to receive and send WhatsApp messages.

Technical Information

When you use our website or online services, we may collect limited technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Basic technical logs required to operate and secure our services

3. How We Use Your Information

We may use your personal information to:

• Process registrations and bookings.
• Provide training programs and related services.
• Manage training levels and program allocation.
• Conduct and manage placement tests.
• Manage attendance and make-up lectures.
• Process program freeze, exchange, refund, and level repetition requests.
• Process certificate requests.
• Manage payments, installments, receipts, and outstanding amounts.
• Respond to inquiries, complaints, and suggestions.
• Provide customer support.
• Communicate with you regarding schedules, bookings, payments, and training services, including through WhatsApp.
• Maintain appropriate training and customer records.
• Improve our training and customer service processes.
• Protect the security and integrity of our systems and services.
• Comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4. WhatsApp Messaging (Meta Cloud API)

Our WhatsApp channel is powered by the Meta WhatsApp Business Cloud API. When you message us on WhatsApp:

• Your phone number and messages are transmitted through Meta's infrastructure and are subject to WhatsApp's Privacy Policy.
• Relevant communication records may be stored in our systems so that customer service and training teams can follow up on your request.
• You may opt out of WhatsApp communications at any time by sending STOP on WhatsApp, or by emailing customercare@harvestcollege.co.uk.
• We may still send communications that are necessary to provide a service you requested or that are otherwise required by law.

5. Data Sharing

We may share or provide access to personal information where reasonably necessary to operate our services. This may include:

Service Providers

We may use third-party providers for:

• Website and application hosting
• Database and technical infrastructure
• Communication services
• WhatsApp / Meta Cloud API services
• Payment or financial processing
• IT and system administration

Legal and Regulatory Requirements

We may disclose information where required by applicable law, regulation, court order, governmental request, or where reasonably necessary to protect our legal rights, property, users, employees, or services.

We do not sell or rent personal information to third parties for their independent marketing purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain training and transaction records, handle customer service requests, resolve disputes, meet legal or accounting requirements, and protect our legitimate business interests.

Inquiry and messaging records are typically retained for up to three (3) years. You may request earlier deletion at any time (see User Data Deletion).

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include HTTPS, access controls, secure communications, restricted system access, and appropriate operational procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request restriction of certain processing where applicable.
• Object to certain processing where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is handled.

To exercise these rights, email customercare@harvestcollege.co.uk with the subject line Data Request. We will respond within 30 days. Some requests may be subject to legal, contractual, or regulatory requirements.

9. Cookies

Our website may use essential cookies required to operate the site, maintain a session, and protect forms against abuse. We do not use third-party advertising cookies on this policy page. You can disable cookies in your browser settings, though this may affect website functionality.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us immediately so we can review and delete the information where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

PART TWO — USER DATA DELETION

This section is the official User Data Deletion instructions for Harvest British College and the harvestplatform application.

12. What You Can Ask Us to Delete

Harvest British College respects your right to request deletion of personal information associated with your use of our services. A deletion request may relate to:

• Full name
• Phone number
• Email address
• Contact information
• Registration information
• Training-related information
• Placement test information
• Attendance and make-up lecture records
• Customer service communications
• WhatsApp communication records held by the College
• Complaints and support requests
• Other personal information associated with your customer or trainee records

13. How to Request Data Deletion

Please include, where applicable:

• Full name
• Phone number
• Email address
• Registration or trainee information
• A clear statement that you are requesting deletion of your personal information

Example:

"I request the deletion of my personal information held by Harvest British College."

We will review valid requests and respond within 30 days.

14. Identity Verification

To protect your information, we may request reasonable information necessary to verify the identity of the requester.

We may not be able to process a request if we cannot reasonably verify the identity of the requester.

15. WhatsApp Data Deletion

If you have communicated with Harvest British College through WhatsApp, your request may include personal information and communication records held by the College.

Deleting information from the College's systems does not necessarily delete information independently held by WhatsApp or Meta.

WhatsApp and Meta operate their own systems and are subject to their own policies and procedures.

16. Processing Deletion Requests

After receiving a valid deletion request, the College will review the request and take appropriate action in accordance with applicable law and data retention requirements.

Where deletion is appropriate, we will take reasonable steps to remove or anonymize relevant personal information from systems under our control.

Some information may need to be retained where required by law, for accounting or financial records, to establish or defend legal claims, to resolve disputes, or for other legally permitted purposes.

17. Active Training or Services

If you currently have an active training program, outstanding payment, pending complaint, certificate request, or another ongoing service, certain records may need to be retained for the College to administer the service or comply with legal or financial requirements.

A request to delete personal information does not automatically cancel a training program, payment obligation, booking, or other contractual or service relationship.

PART THREE — TERMS & CONDITIONS

18. General Terms

Welcome to Harvest British College.

These Terms & Conditions govern the relationship between Harvest British College and individuals who register for, purchase, or use our training programs and related services.

By registering for a program, making a payment, booking a service, attending a training session, or using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

19. Registration

• Registration is completed according to the program, level, package, and services selected by the trainee.
• The trainee must provide accurate, complete, and up-to-date information during registration.
• The College may request additional information where reasonably necessary to complete registration or provide the requested service.
• Registration does not guarantee a particular instructor, class time, or appointment unless expressly confirmed by the College.
• Training schedules are subject to availability and may be adjusted when reasonably necessary.

20. Placement and Program Allocation

• Where a placement test is required, the trainee may be asked to complete the test before beginning the relevant training level.
• The result of the placement test may be used to determine the appropriate training level.
• The College may use its applicable assessment system to determine the appropriate level or training pathway.

21. Training Start Date

• The training start date may be agreed upon during booking.
• Where applicable, training may begin within a maximum of fifteen (15) working days after completion of the placement test and payment of the required fees, subject to availability.
• Changes to the agreed schedule should be communicated to the College as soon as reasonably possible.

22. Fees and Payments

• Fees are payable according to the payment plan agreed upon at registration.
• Installments must be paid on the dates specified in the applicable payment plan.
• The trainee is responsible for ensuring that payments are made on time.
• Where an amount remains outstanding, access to certain services, sessions, scheduling, or other program benefits may be affected until the outstanding amount is settled.
• Additional services may have separate fees.

23. Course Materials

• Trainees should use the approved course materials applicable to their program.
• Course materials may be protected by intellectual property rights.
• Trainees must not reproduce, distribute, sell, publish, or commercially exploit College materials without appropriate authorization.

24. Classroom and General Conduct

• Trainees must maintain respectful and appropriate behavior during training sessions and when dealing with College staff and other trainees.
• Harassment, threats, abusive language, discrimination, intimidation, or disruptive conduct is not permitted.
• Trainees must follow reasonable instructions issued by instructors and College staff relating to safety, organization, and the learning environment.
• The College may take appropriate action in response to serious or repeated inappropriate behavior.

25. Certificates

• Certificates may be requested after successful completion of the applicable level and fulfillment of relevant program requirements.
• Certificate options and fees may vary according to the applicable program.
• Certificate issuance may be subject to separate fees and procedures.
• Certificate authentication by the Egyptian Ministry of Foreign Affairs may be requested separately and is subject to applicable requirements, fees, and procedures.

26. Third-Party Services

• Certain services may depend on third-party technology or communication providers, including Meta / WhatsApp.
• The College is not responsible for interruptions or technical problems caused by third-party platforms outside the College's reasonable control.

27. Communications

The College may communicate with trainees using the contact information provided during registration. Communications may include:

• Administrative messages
• Booking confirmations
• Training schedules
• Customer service responses
• Payment-related information
• Training-related communications

Where WhatsApp is used, WhatsApp communications are also subject to applicable WhatsApp policies.

28. Privacy

Personal information is handled according to the Harvest British College Privacy Policy contained in this document.

The Privacy Policy explains the categories of personal information collected, the purposes for processing, communication channels, data retention, data deletion, and applicable user rights.

29. Changes to the Terms

The College may update these Terms & Conditions from time to time.

The updated version will be published through the College's official communication channels, with the effective date indicated where appropriate.

PART FOUR — TRAINING POLICIES

30. Attendance Policy

• Trainees are expected to attend lectures according to the agreed training schedule.
• Attendance and absence are recorded within the first thirty (30) minutes of the scheduled lecture start time.
• After thirty (30) minutes from the scheduled start time, attendance may no longer be available for recording.
• A missed lecture will be handled according to the applicable attendance and make-up policies.
• Repeated absence may affect the trainee's progress according to the applicable program rules.

31. Placement Test Policy

• The placement test should be completed at the scheduled time.
• If a trainee misses the scheduled placement test, an alternative appointment may be requested subject to availability.
• A placement test may be retaken through an approved make-up session for EGP 150, subject to system availability.
• The College may use the placement test result to determine the appropriate training level.

32. Make-up Lectures Policy

• A trainee who is unable to attend a scheduled lecture may request a make-up lecture.
• Make-up lectures are subject to the attendance policy and available appointments.
• The make-up lecture fee is EGP 150 per hour.
• Make-up sessions are subject to instructor and schedule availability.
• A make-up lecture does not automatically guarantee the same instructor or time slot as the original lecture.

33. Level Repetition Policy

• If a trainee does not successfully pass a level, they may request to repeat the level.
• Level repetition is subject to availability and the applicable fees and conditions in effect at the time of the request.
• The College will communicate the applicable procedures and fees before confirming the repetition where applicable.

34. Exchange and Refund Policy

• Requests for exchange, refund, transfer, or program freezing are subject to the College's applicable policies.
• Each request may be reviewed individually.
• The review may take into account booking information, payments made, outstanding amounts, training stage, attendance, and applicable program conditions.
• Submitting a request does not automatically mean that it will be approved.
• After review, the trainee will be informed of the applicable outcome, available options, and required procedures.

35. VIP Program Freeze Policy

VIP trainees may request to freeze their diploma/program according to the following fees:

• The freeze request must be submitted through the approved College procedure.
• The requested freeze period is subject to program availability and applicable conditions.
• The maximum freeze period under this policy is three (3) months unless otherwise approved by the College.

36. Classroom Conduct Policy

• Trainees should maintain a suitable learning environment.
• Mobile phone use should be avoided during lectures unless required for training purposes or an emergency.
• Food and drinks should generally not be consumed during lectures except where reasonably necessary.
• Trainees should use the approved course materials applicable to their program.
• Training sessions are conducted in English where consistent with the nature and objectives of the program.

37. VIP Program Information

• One level consists of eight (8) training hours according to the applicable program system, including hours allocated for the relevant test.
• The trainee is responsible for the schedule and number of levels registered and documented in the applicable payment receipts.
• Make-up lectures may be requested subject to availability and the applicable policy.
• Program freezing may be requested according to the VIP Program Freeze Policy.
• Additional services may be subject to separate fees.

38. Complaints and Suggestions

We welcome feedback, complaints, and suggestions. You may contact us through:

• Hotline: 19545
• Email: customercare@harvestcollege.co.uk
• WhatsApp: 01020034000

Complaints and requests are generally reviewed and answered within up to seven (7) working days. Additional time may be required where further information or investigation is reasonably necessary.

39. Policy Updates

The College may update these policies when necessary. The latest applicable version will be made available through the College's official communication channels.